1. How easy is it to book?
The site offers to you a user friendly, step-by-step procedure to book your flight(s), hotel accommodation, transfer(s), excursion(s), cruise(s), car rental(s) and other services. In case of difficulty you may press the help button on the left margin of each screen for detailed help information of the specific screen. In addition, you may contact us by telephone, e-mail, fax or post for further guidance.
2. How secure is my personal and credit card information?
Your personal and credit card information is secured. All transmitted information is encrypted via a secure server using the latest in encryption technology software.
3. How private is my personal and financial information?
Your personal and financial information is treated in strict confidence as per our Privacy Policy and Terms Of Use incorporated in this site.
4. What equipment do I need?
You need a basic PC with internet connection. A basic printer (preferably colour) and an e-mail address are also necessary to print the vouchers.
5. What documentation do I receive in evidence of my booking(s) and payment?
You will receive (at the e-mail address provided to us) a copy of your booked services, an invoice and the respective vouchers for each and every service booked. Where applicable, electronic tickets (e-tickets) and flight vouchers will be dispatched. In the case of Cyprus as is to date, paper/manual tickets (for flights) will be delivered by courier in person.
6. What is the booking and payment procedure?
Upon booking and payment verification you will receive a copy of your booked services and an invoice with an itemised list of all bookings made. Immediately available services booked will appear as confirmed and the respective vouchers will be sent to the e-mail address provided to us within 24 to 72 working hours. On-request availability bookings will appear as unconfirmed and vouchers will be dispatched in the same manner described above only after supplier confirmation, which is normally received within 24 hours. In case of non-availability of the requested service(s) we shall offer to you alternative options of the same or similar standard and if not accepted by you we shall immediately refund to your account the amount paid to us.
Where applicable, e-ticket and flight vouchers will also be dispatched by e-mail. Paper/manual tickets (for flights), as in the case of Cyprus to date, will be delivered by courier in person.
You have to print all vouchers sent to you and present them to each service supplier (airline, hotel, car rental agency, cruise line, etc.) It is a condition that by accessing this site and/or using any of the service(s) provided herein, you agree to our Terms Of Use. Please read them carefully prior to any booking and payment.
7. After I book can I change or cancel ?
We shall do our utmost to help you, subject to supplier cancellation and/or amendment terms and conditions. Cancellation(s) and/or amendments are not processed automatically and they have to be requested in writing from us through our site or by e-mail, fax or post. Certain fares are non-refundable and/or carry substantial restrictions regarding changes. Hotel accommodation, especially during Fair Exhibition periods is non-refundable. For our specific booking, payment, cancellation and/or amendment conditions please make sure that you have read carefully and understood our Terms Of Use prior to any booking and payment.
8. What variety of services do you provide?
We provide bookings on any airline/flight available in International Computer Reservation Systems (CRS's). Our data bank includes a careful selection of more than 1500 hotels worldwide and the list is rising on a daily basis. We also offer car rentals, excursions, cruises, transfers and other services (e.g., travel insurance will be available very soon) of reputable suppliers.
9. Who else uses the same system?
The system is currently used by Creative Leisure International one of the world's leading Tour Operators based in California USA, Al Nahar a leading enterprise sited in the Kingdom of Saudi Arabia, Autostadt GmbH a service and communication platform for the Volkswagen Group of companies, Salute Turismo Ltd a primary Brazilian Tour Operator with strong international presence, Private Label Travel a Chicago based organization, which offers a range of services to Amtrack (Amtrack Vacations), Hyatt Vacations, Premier Yachts Inc. and Vail Resorts.
10. How reliable is your internet access service?
Our internet access service is supported by the Cable & Wireless (C&W) network with direct connection to the C&W USA network, the largest Internet backbone in the World.
11. Is the system only available in Cyprus?
Our system is available for use by individual Travelers, Travel Agents and Retailers, medium and large Tour Operators with international presence and generally by worldwide Suppliers of travel and tourism related services.
12. How can one get in touch with you?
You can contact us through our site or by phone, e-mail, fax or post at the following address:
TOP KINISIS TRAVEL
topkinisis.co.uk
ENGLAND
London
Suite 6.6
Central House
1 Ballards Lane Finchley
London N3 1LQ
England
Tel: 0208 3498340
Fax: 0208 3498712
E-mail: p.theodotou@topkinisis.com |
